Privacy Policy

Effective Date: 26/09/2026
Last Updated: 26/09/2026

JTF Design Limited (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website www.jtfgardendesign.co.uk, contact us, or use our services.

1. Information We Collect

We may collect the following types of personal data:

Contact Information: Name, email address, phone number, postal address.
Service Information: Project details, enquiries, consultation notes, and booking information.
Payment Information: Limited billing information required to process payments (handled securely via third-party payment providers; we do not store card details).
Website Usage Data: IP address, browser type, operating system, cookies, pages visited, and time spent on our site.
Communication Records: Copies of emails, messages, or calls you exchange with us.

2. How We Use Your Information

We use your information to:

Provide and manage our garden design and landscaping services.
Respond to enquiries, bookings, and customer support requests.
Process payments and issue invoices.
Send service updates, promotional offers, and marketing (with your consent).
Comply with legal and regulatory obligations.
Improve our website, services, and customer experience.

3. Legal Basis for Processing

We process your personal data under the following legal grounds:

Contractual necessity: To provide services you request.
Legal obligation: To comply with tax, accounting, and regulatory requirements.
Legitimate interest: To improve services, prevent fraud, and manage business operations.
Consent: For marketing communications and non-essential cookies.

4. Sharing Your Information

We do not sell or rent your data. We may share your personal information with:

Service Providers & Contractors assisting in project delivery (e.g., subcontractors, suppliers).
Payment Processors (e.g., Worldpay, Stripe, or banks).
Professional Advisors (e.g., accountants, lawyers).
Authorities when legally required.

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes set out in this policy, including for legal, tax, and accounting obligations.

6. Your Rights

Under the UK GDPR, you have the following rights:

Right to access your personal data.
Right to rectify incorrect or incomplete data.
Right to request erasure (“right to be forgotten”).
Right to restrict processing.
Right to data portability.
Right to object to processing (including direct marketing).
Right to withdraw consent at any time.

To exercise your rights, please contact us at info@jtfgardendesign.co.uk.

7. Cookies & Tracking

Our website uses cookies to:

Improve website functionality and performance.
Analyse visitor traffic and behaviour.
Personalise your browsing experience.

You may disable cookies via your browser settings, though this may affect site functionality. For more details, please see our Cookie Policy.

8. Data Security

We implement appropriate technical and organisational measures to protect your data against loss, misuse, unauthorised access, or disclosure.

9. International Transfers

Where data is transferred outside the UK/EEA (e.g., third-party hosting providers), we ensure safeguards are in place such as Standard Contractual Clauses.

10. Links to Third-Party Sites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third parties.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

12. Contact Us

For questions or concerns about this Privacy Policy, please contact us:

JTF Design Limited
Website: www.jtfgardendesign.co.uk
T: 01737 448 100
E: info@jtfgardendesign.co.uk

Registered in England & Wales – Company No: 16523007
Registered Office: Greensleeves House, Highfield, Banstead, Surrey, SM7 3LJ